General
Account & Billing
- Can I try out SE before subscribing?
- Why do you need my credit card information for a free trial?
- What payment methods do you accept?
- What is the difference between monthly, quarterly and annual pricing?
- Changing billing period partway through billing cycle
- Will my subscription renew automatically?
- How do I cancel my plan?
- What happens to my saved projects when downgrading to a Basic plan?
- What is Social Explorer's refund policy?
Institutions
- How do I subscribe to Social Explorer?
- Are free trials available?
- Are discounts available to consortia?
- I cannot access Social Explorer.
- Is remote access available?
- Can students access resources outside of universities?
- What options do you have for high schools?
- Is library card access available?
- Is Social Explorer accessible through Athens?
- How do I access my institutional usage statistics?
- How can I update my subscription record?
- How and who can I contact for Social Explorer inquiries?
Technical Questions
Knowledge Base
- Census basics
- American Community Survey basics
- American Community Survey data suppression
- Census Geographies
- Variables
- Summary files/counts
- FIPS codes
- Types of map visualizations
- What does “compatible data” mean?
- Calculating medians
- ACS 2005 1-Year Estimates
- Urban and rural areas
- Public Use Microdata Sample (PUMS)
- 2020 Census FAQ