Privacy Policy

Effective: January 7, 2025

Social Explorer, Inc. (“Social Explorer,” “we,” “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal data, and your rights regarding that data, in compliance with the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and the Family Educational Rights and Privacy Act (FERPA).

Applicability of This Privacy Policy

This Privacy Policy applies to data collected through Social Explorer’s products, tools, and services (collectively, the “Services”), our website (socialexplorer.com) (the “Site”), and any other interactions you may have with us. By using our Services or Site, you consent to this Privacy Policy. If you do not agree, please refrain from using our Services or Site.

Personal Data We Collect

1. Personal Information (PI):

We collect the following types of PI:

  • Account Information: Name, email address, role, and company/organization (if provided).
  • Payment Information: If you purchase a subscription, we collect billing information, including payment card details, through secure third-party processors (e.g., Stripe).
  • Third-Party Login: If you sign up using Facebook or Google, we collect your name and email address from these platforms.

2. Other Information:

We collect additional information to enhance your experience:

  • Services Metadata: Data about how you interact with our Site and Services, such as pages visited, features used, and content accessed.
  • Log Data: Information like IP address, browser type, language preferences, and timestamps.
  • Device Data: Device type, operating system, unique identifiers, and crash data.
  • Location Data: Approximate location based on IP address or data provided by your device.
  • Communications: Information you provide when contacting us, participating in events, or engaging on social media.

You are not required to provide PI, but failing to do so may limit your access to certain Services.

How We Use and Share Personal Data

How We Use PI:

We process PI to:

  • Deliver and maintain the Services.
  • Respond to inquiries and provide customer support.
  • Analyze user behavior to improve functionality.
  • Ensure the security and integrity of our Services.
  • Comply with legal obligations.

How We Share PI:

We may share PI with:

  • Service Providers: For payment processing, analytics, and other operational support.
  • Corporate Affiliates: For internal business purposes.
  • Legal Authorities: To comply with legal processes or protect against harm.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets.

We do not sell your PI.

Your Rights

Under GDPR (European Union):

  • Access: Request a copy of your data.
  • Correction: Update or correct inaccuracies in your data.
  • Deletion: Request deletion of your data.
  • Objection: Opt out of data processing based on legitimate interests or direct marketing.

Under CCPA (California Residents):

  • Know: Request details about the categories and specific pieces of PI we have collected about you.
  • Delete: Request deletion of your PI.
  • Opt-Out: Direct us not to sell your PI (we do not sell PI).
  • Non-Discrimination: Exercise your privacy rights without discrimination.

Submit requests via email at info@socialexplorer.com or through your account settings.

Data Retention

We retain your PI only as long as necessary for legitimate business purposes or to comply with legal obligations. De-identified or aggregated data may be retained indefinitely.

Data Security

We implement technical and organizational measures to safeguard your data. However, no system can guarantee absolute security.

Children’s Privacy

Our Services are not intended for individuals under 13 years old. If we learn that a child under 13 has provided us with PI, we will delete it promptly.

Educational Data and FERPA Compliance

For educational users, we adhere to FERPA guidelines to protect student information. Educational records are only accessed as required for providing Services and are not shared without proper authorization.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, laws, or business practices. We encourage you to review this page regularly. Significant changes will be communicated via email or through the Services.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: info@socialexplorer.com

By using our Services, you acknowledge that you have read and understood this Privacy Policy.