Terms of Service

Effective: January 7, 2025

Thank you for using Social Explorer Software. These Terms of Service (“Terms”) govern your use of Social Explorer Software, the Social Explorer website (socialexplorer.com), and related products and services (collectively, the “Services”). Please read these Terms carefully, and contact us at info@socialexplorer.com with any questions.

By registering, subscribing, or otherwise accessing, using, or interacting with the Services, you agree to these Terms, including the policies incorporated by reference (such as our Privacy Policy and Cookie Policy). If you do not agree, you are not permitted to use the Services.

Our Services

Social Explorer provides access to a software platform and database (“Content”), including data, tools, and features designed to allow users to explore and interact with spatial and demographic data.

  • Definition of Content: Content includes all data, maps, graphics, text, slideshows, and other materials accessible through the Services.
  • License to Use: Subject to compliance with these Terms, Social Explorer grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for their intended purpose.

Using Social Explorer Services

Eligibility

You may use the Services only if you are 13 years of age or older and comply with all applicable laws. By using the Services, you represent that you meet these requirements.

Prohibited Uses

You agree not to:

  • Reverse engineer, decompile, or modify the Services.
  • Use the Services for unlawful purposes or in violation of any applicable laws or regulations.
  • Sell, sublicense, or commercially exploit the Content without explicit written consent from Social Explorer.
  • Use the data, software, or any other materials provided by Social Explorer Software or accessible via the Social Explorer website (socialexplorer.com) to train artificial intelligence (AI) or machine learning models without prior written consent.

AI and Data Usage Restrictions

  • Prohibition on AI Training: The data, software, and all materials provided through Social Explorer Software and the Social Explorer website (socialexplorer.com) may not be used to train AI or machine learning models under any circumstances without prior, express written consent from Social Explorer.
  • Requests for Data Use: If you wish to purchase spatial tilesets, use Social Explorer’s data, or utilize the Services to train AI or machine learning models, you may submit a request to info@socialexplorer.com. Approval is required in writing and at the sole discretion of Social Explorer.

Registration and Account Security

You may be required to create a user account to access certain features of the Services. You agree to:

  • Provide accurate and complete registration information.
  • Maintain the confidentiality of your account credentials.
  • Notify Social Explorer immediately of unauthorized access to your account.

Ownership and Intellectual Property

All intellectual property rights in the Services, including software, Content, and trademarks, are owned by Social Explorer or its licensors. Except for the limited license provided in these Terms, no other rights or licenses are granted.

Content You Provide (User Content)

You may upload or submit content (e.g., maps, custom data, or analysis) to the Services (“User Content”). By doing so, you grant Social Explorer a perpetual, royalty-free license to store, display, and use your User Content to provide the Services.

Privacy Policy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and share your personal data. By using the Services, you consent to our Privacy Policy.

Modifications to Services and Terms

Social Explorer may modify or discontinue the Services, or update these Terms, at any time. Changes to the Terms will be effective upon posting. If material changes are made, Social Explorer will provide reasonable notice. Continued use of the Services constitutes acceptance of the updated Terms.

Subscriptions and Payments

Subscriptions to the Services are governed by applicable pricing terms, as detailed on the Social Explorer website, sales order, or through your account dashboard. Subscription terms, cancellations, and refunds are subject to our stated policies.

Disclaimer of Warranties and Limitation of Liability

The Services are provided “as is” and “as available” without warranties of any kind, express or implied. Social Explorer disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, Social Explorer will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services.

Indemnification

You agree to indemnify and hold harmless Social Explorer from any claims, liabilities, damages, or expenses arising out of your breach of these Terms, misuse of the Services, or violation of any third-party rights.

Dispute Resolution

Any disputes arising under these Terms will be resolved through binding arbitration in New York, New York, in accordance with the rules of the American Arbitration Association.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Contact Information

For questions about these Terms, contact us at info@socialexplorer.com.

By using Social Explorer Software and the Social Explorer website (socialexplorer.com), you acknowledge that you have read, understood, and agreed to these Terms.